Shipping & Returns

Delivery options

Standard delivery is complimentary on all orders, with an estimated transit time of 3–5 working days after dispatch. Express delivery is estimated at 1–2 working days after dispatch. Next-day delivery may be offered for eligible destinations. Available services and charges are shown at checkout before you place your order.

Delivery estimates begin when your order is dispatched, not when it is placed. Working days exclude weekends and public holidays. Orders placed after 12 noon Italian time on Fridays, or during weekends or public holidays, are processed on the next working day.

Orders are shipped from our warehouse in Milan, Italy. Dispatch and delivery depend on product availability, order approval and destination. Any product-specific lead time shown on the product page or at checkout takes precedence over the general estimates above. Customs processing or other transport delays may affect delivery.

Receiving and tracking your order

A signature is required on delivery. We do not ship to PO boxes, APO/FPO addresses or freight forwarders.

Use the tracking information in your dispatch confirmation to follow your shipment. If delivery is delayed, check the tracking status and delivery address, then contact the carrier or our Customer Care through the Contact page on porscia.com. We will help investigate the shipment.

Returns within 30 days

You may request a return without giving a reason within 30 calendar days of delivery. Notify Customer Care through the Contact page on porscia.com, quoting your order number and the items you wish to return. You may use a return form if one is provided, but it is not compulsory.

Send the items back within 14 calendar days after notifying us. Return shipping is complimentary when you use the prepaid label supplied by us and follow our return instructions.

Holiday returns for 2026

For orders placed from 20 November to 23 December 2026 inclusive, the deadline to request a return is 31 January 2027 or 30 calendar days after delivery, whichever is later. Send the items back within 14 calendar days of your request. The remaining return conditions apply.

Returning your purchase

Condition of returned items

Please return items with their tags, accessories and original product packaging, together with the invoice or other proof of purchase. Use a protective outer shipping box. Try shoes indoors on a clean, soft surface to protect their soles.

For returns requested after the statutory withdrawal period, our extended return offer requires items to be unused, unworn and in their original condition, with their tags, accessories and original product packaging. Within the statutory withdrawal period, you may inspect items as you would in a shop. We may deduct any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law. Missing packaging does not automatically remove your statutory rights.

How to return an item

Contact Customer Care with your order number and the items you wish to return. We will provide the return instructions and a prepaid label.

Pack the items securely. Attach our label to the outer box and remove or cover previous shipping labels.

Arrange collection or drop-off as instructed. Keep the collection receipt and tracking number until your refund has been completed.

For the prepaid service, send your return from the country where the order was delivered. Contact us before returning from another country so that we can explain the available arrangements. Do not combine separate orders unless Customer Care confirms that this is possible. If your label is missing, contact us for a replacement.

You may use another courier, but you will bear its charges unless we agree otherwise. Use a tracked service and keep proof of dispatch. If you use our prepaid service, contact us if your return is lost or damaged so that we can resolve the issue with our carrier. Your statutory rights remain unaffected.

Refunds

We refund eligible returns to the original payment method without undue delay and within 14 calendar days of receiving your cancellation notice. Unless we have offered to collect the goods ourselves, we may withhold the refund until we receive the items or evidence that you have sent them back, whichever is earlier.

For cancellation of the whole order, the refund includes any original standard delivery charge. Any extra amount paid for express or next-day delivery is not refundable, except where required by law. Your bank or payment provider may take additional time to display the credit.

Exchanges and gifts

To exchange an item, return it and place a new order. Refunds are made to the original payment method. Gift recipients should contact Customer Care for help arranging a return; refunds are issued to the original purchaser’s payment method.

Your consumer rights

Our 30-day return offer and holiday extension are additional benefits. They do not limit any mandatory consumer rights, including the EU right to withdraw from most online purchases within 14 calendar days of delivery, or rights relating to faulty, damaged or incorrectly supplied goods. Contact Customer Care if an item arrives faulty, damaged or incorrect; we will arrange the appropriate remedy and cover necessary return costs as required by law.