Frequently Asked Questions
PRODUCTS & COLLECTIONS
We create handbags, wallets, shoes (heels, boots, mules, ballerinas, sandals), belts, and sunglasses — all entirely Made in Italy.
Yes! Our "Customizable" collection features pieces you can personalize to your preference. Please note that made-to-measure or personalized items cannot be returned.
Our products start from €567 (sunglasses) and go up to €40,800 for luxury bags. All prices are displayed in EUR.
SHIPPING
All orders are dispatched fromMilan, Italy.
- Standard (Free): 3–5 business days
- Express Saver: 1–2 business days — €20 / $25 USD
- Next Day: next business day — €30 / $40 USD
Yes, we ship to Italy and most countries worldwide. However, we do not deliver to PO Boxes, APO/FPO addresses, or freight forwarder addresses.
RETURNS & REFUNDS
You may return items within 30 days of the delivery date. Items must be unused, with all tags and seals intact, and in their original packaging with the purchase invoice.
Yes! We provide a prepaid return label (DHL recommended). Returns are completely free of charge.
Refunds are processed within 14 days of receiving the returned item, back to your original payment method. Your bank may require additional processing time.